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1. What hospitals do the physicians of
Orthopaedics Northeast use?
2. What should I do if I have an emergency?
3. What if I need an x-ray or MRI?
4. I need a prescription for pain. Can
I get one without coming into the office?
5. I ran out of my medication. How can
I get a refill?
6. I'm not sure if you accept my insurance
coverage. What should I do?
7. How do I schedule an appointment?
8. When is the office open?
9. Why should I choose to have my healthcare
at Orthopaedic Northeast?
10. What do I bring?
11. How do I get to the office?
1. What hospitals do the physicians of Orthopaedics Northeast use?
Our doctors are affiliated with the Lawrence General Hospital in Lawrence,
MA and the Holy Family Hospital in Methuen, MA.
2. What should I do if I have an emergency?
Patients with serious injuries or life threatening emergencies should
call 911 or go to the nearest emergency department. Patients with
an urgent need during office hours should call the office and let
the receptionist know the reason for the call. Urgent calls are put
through to a practitioner immediately. Patients may be asked to come
to the office. If you have any doubt whether an emergency should be
considered life threatening then we encourage you to err on the side
of caution and call 911 or go to the nearest emergency department.
3. What if I need an x-ray or MRI?
We offer patients the convenience of an on-site MRI (magnetic resonance imaging) in Salem, New Hampshire.
4. I need a prescription for pain. Can I get one without coming into
the office?
We cannot prescribe medications by phone for patients not seen or
conditions not diagnosed and/or treated in our offices.
5. I ran out of my medication. How can I get a refill?
You may call our office with a prescription renewal request at any
time during office hours. We try to honor all requests for prescription
renewals within 24 hours.
6. I'm not sure if you accept my insurance coverage. What should I do?
Orthopaedics Northeast has contracts with all of the large regional
HMOs, including HMO Blue, Harvard Pilgrim Health Care, Fallon Community
Health Plan, Tufts, Cigna and Aetna. We also accept a number of private
insurances, including Blue Shield, Medicare and Medicaid. Please call
the office if you have any concerns about whether we accept your insurance.
7. How do I schedule an appointment?
Appointments should be scheduled in advance, except for emergencies.
Please call the office most convenient for you. The North Andover
number is (978) 794-1946. The phone number in Salem is (603) 898-2220.
We do our best to see scheduled patients promptly. Occasionally, however,
a patient with an orthopaedic emergency requires immediate attention.
If this situation delays scheduled appointments, we will try our best
to minimize your waiting time and/or offer to reschedule.
8. When is the office open?
Our North Andover and Salem offices are open Monday through Friday
8 am to 5 pm. Patients who call the office with an urgent need after
hours will be referred by our answering service to the on-call or
covering physician.
9. Why should I choose to have my healthcare at Orthopaedics Northeast?
We are a team of orthopaedic surgeons, working to help you feel better. We provide medical and surgical care for both adults and children and for a wide range of muscle and bone injuries, disabilities and diseases. Our specialized training enables us to offer outstanding care in joint replacement, sports medicine, hand surgery and trauma. Our goal is to provide you with top-notch care, comfort and convenience.
10. What do I bring?
At the time of your first visit, please bring films or reports
of any completed imaging or other studies, including x-rays,
CT scans, MRIs and EMGs. Also helpful are any pertinent records
from other treating physicians and a list of your current medications.
Visit our Patient
Care section for more information.
If you are a member of an HMO then you are required to have a formal
referral to our office from your primary care physician and/or insurance
company. You are responsible for obtaining the referral before you
come to the office.
11. How do I get to the office?
To North Andover Office
575 Turnpike Street, Suite 11
North Andover, MA 01845
(978) 794-1946 T
(978) 975-3925 F
From 495:
Take the Middleton exit - Rte 114 East. Go right off ramp. Proceed
through six lights. Chestnut Green is immediately after Brooks Pharmacy.
Once in the parking lot, it is the first building on the left. Suite
11, first floor.
From 93:
Take the North Andover - Rte 125 exit. Head towards the State Police
Barracks. At the lights after Brooks Pharmacy bear right on Rte 114.
Chestnut Green is immediately next to Brooks Pharmacy. Once in the
parking lot, it is the first building on the left. Suite 11, first
floor.
To Salem Office
29 Stiles Road, Suite 102
Salem, NH 03079
(603) 898-2220 T
(603) 890-6378 F
From 93:
Take exit 2. Go left off ramp. Proceed through 2 sets of lights. Take
a left at next light (Stiles Road). Second building on left is 29
Stiles Road. We are on the first floor.
Visit our Contact Us page for more
detailed directions.
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